To provide a more consistent, transparent, and predictable support experience, EHS has established Service Level Commitments for many of the services we provide. These commitments are intended to set clear expectations for how requests are received, prioritized, communicated, and addressed.
When you submit a request for assistance, we understand that knowing what happens next is important. Our Service Level Commitments provide a framework for what you can expect from EHS, including target response times based on the priority and impact of your request, ongoing communication when appropriate, and clear expectations throughout the support process.
These commitments represent EHS service targets and provide a shared understanding between EHS and our those we support. While the complexity of an individual request may affect how quickly it can be fully resolved, our commitment is to respond appropriately, communicate clearly, and keep requests moving toward resolution.
Ultimately, these Service Level Commitments are about more than response times. They are about creating a support experience that is reliable, transparent, and focused on the needs of our faculty, staff, and students.